loading

FAQ’s

Controller and Driver

1
What is the capacitive sensing technology employed by PenMount projected capacitive (PCAP or PCI) touch controllers?

PenMount PCAP touch controllers employ mutual capacitive sensing, sensing touch location through the sensing and driving lines of the two conductive layers in a touch panel.

2
Can PenMount PCAP touch controls be paired with PCAP touch panel products produced by manufacturers other than AMT?

PenMount PCAP touch controllers can be paired with any PCAP touch panel conforming to PenMount controller design guidelines.

3
What type of IC does the PenMount PCAP touch controller use?

PenMount PCAP touch controllers use the PenMount P2 series controller IC.

4
Does PenMount support customers designing the PCI controller IC onto their system's motherboards?

Yes, if you have related requirements, please contact our service personnel.

5
Which PenMount PCAP controllers can satisfy EMC L3 standards?

Products conforming to IEC61000-4-3 Level 3 (RS 10V/m) and IEC61000-4-6 Level 3 (CS 10Vrms) standards are:

The PM1302, PM1401, PM1310, PM1410, and PM1710 PCAP controllers.

6
Why does the PenMount PCAP series of controller products differ in terms of EMC specifications?

The reason is differences in PenMount PCAP controller hardware architecture design and EMC standards.

7
What is a COF?

COF (Chip on Flex)  refers to PCAP controller chips and related components directly surface mounted (SMT) on a Flexible Print Circuit Board (FPCB).

8
Which system interfaces are available for PenMount PCAP COF?

USB, UART, and I²C interfaces

9
Can PenMount provide custom COF PCAP touch controller?

Yes, PenMount provides customized COF designs.

10
What operating systems do PenMount PCAP controllers support?

You can chose a driver suitable for your operating system from the driver page of the PenMount website.  If the operating system you are using is not on the list, please fill-out the service form on the front page of the site and a service representative will assist you.

11
Can PenMount PCAP touch products support ARM based Linux or Android operating systems?

Yes, regarding ARM based Linux or Android operating systems, PenMount provides code to allow customers to self-develop drivers. Please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

12
If I am using a reduced instruction set architecture (RISC) hardware platform with a corresponding custom Linux, Android, or other system, does PenMount provide drivers?

Please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

13
How do I use multi-touch if I am using a Linux or Android operating system?

Use PenMount provided driver source code to drive your PenMount hardware device on an Android operating system and pair with an Android multi-touch application to engage in multi-touch operation.

In terms of Linux, Linux Kernel 3.0.0 or later version has built-in support for the PenMount USB interface driver.  For the PenMount RS232 interface, Linux Kernel 3.2.0 or later has built-in driver support.  If the Linux operating system you are using is not one of the aforementioned core versions, you can use PenMount provided driver source code to drive your PenMount hardware device and pair with Linux provided multi-touch applications to engage in multi-touch operation.

14
How do I update PenMount PCAP controller firmware?

PenMount provides the PCIMSet utility update firmware to allow customers to update firmware onsite. If you require related software, please contact our sales personnel or local distributor.

15
Is there a limit on how many times firmware can be flashed onto PenMount PCAP controllers?

During the flash process, if power is suddenly interrupted, the IC may be damaged.  Otherwise, under normal operating conditions, the IC can be flashed approximately 1000~3000 times.

16
Can the parameter settings of PenMount PCAP controllers be adjusted?

PenMount can provide the PCIMset utility to allow customers to adjust relevant parameters.  For detailed settings, please reference the PCIMset utility manual.

17
Can adjusted controller setting be copied onto other PenMount PCAP controllers?

Yes, PenMount provides the PCIMset utility to allow adjusted parameters to be quickly copies to other PCAP control boards and reduce adjustment time during production or shipping.  For detailed settings, please reference the PCIMset utility manual.

18
What is the PenMount PCAP controller calibration procedure?

PenMount PCAP controllers do not require calibration.  Only a rotation direction alignment according to screen rotation angle is required in any operating system.

19
Does PenMount provide custom firmware services?

Yes,  please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

20
I am already using a controller from another manufacturer. Can I switch to a PenMount PCAP controller? What items will I need to pay attention to?

Yes,  please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

21
Are there any limitations when including PenMount control boards in mechanism assembly designs?

Please reference PenMount controller mechanism assembly guide.

22
I have connect normally according to the instruction manual and have a touch signal but the cursor on the surface of the touch panel is skipping abnormally and unstable. What should I do?

When abnormalities occur, always execute the noise level function of the PCIMset utility and save the self-generating Log file (.csv) according to PCIMset instructions.   Please fill-out the service form on the front page of PenMount’s website and attach a copy of the (.csv) file. PenMount service personnel will assist you.

23
Which microprocessor supplier is PenMount partnered with? Can I buy directly from this microprocessor supplier?

PenMount controller chips are self-developed and include built-in PenMount firmware.   If you need to purchase product, please contact a PenMount distributor.

24
Can PenMount controllers support PCAP touch panels optically bonded to LCD panels?

Yes, a back-lit LED screen is recommended.
However, if noise from the light source is too great and special assistance is required, please contact PenMount.

25
How should I determine whether new PCAP controller products and touch panels are in good condition?

We recommend using the PCIMset utility to conduct function tests to determine whether PCAP controller and touch panel functions are normal.

Please reference PCIMset utility instruction documents.

26
Hardware platform architecture is ARM series, the corresponding system platform is Linux or Android, PenMount driver you have to provide?

Yes. Please contact your sales window. After filling out customer information and signing a NDA , we will provide you with our PenMount Linux kernel driver source code.  After compiling on your platform, you will be able to drive PenMount devices.

27
Can you support Windows 10?

Yes.

28
Chrome can support it?

Yes. Please contact your sales window. After filling out customer information and signing a NDA , we will provide you with our PenMount Linux kernel driver source code.  After compiling on your platform, you will be able to drive PenMount devices.

29
PenMount projected capacitive products under Linux can support multi-bit?

Yes. Linux kernel 2.6.28 began after the touch device applications support multi-point, multi-point operation and the application device and application needs are met, in order to achieve multi-use way.

30
How are PenMount’s “WP” and “WD” water handling modes defined?

WP (Water Performance):

When there is water on the touch panel surface, no false touch signals are generated in wet areas and single touch operation is available in dry areas.  Once the touch panel is dried, normal touch operation is automatically restored.

WD (Water Detection):

When there is water on the touch panel surface, the controller automatically suspends touch functions.  Once the touch panel is dried, normal touch operation is automatically restored.

31
What is the sample rate of PenMount PCAP products?

100 Hz @ 5 points

32
How do PenMount PCAP products replace mouse devices?

Install the PenMount driver.

33
PenMount PCAP products can support different interfaces (USB, I²C, UART, and RS232. Can I connect two or more interfaces at the same time?

Standard firmware does not support connecting two or more interfaces simultaneously.  If you need to do this, contact AMT sales personnel and we will create a customer firmware version to support this request.

Common Questions

1
In what type of product applications are PenMount PCAP products primarily used?

PenMount products mainly cater to the industrial, medical, or commercial fields where high durability and total solution products are required.

2
What is the largest panel size supported by PenMount PCAP touch products?

Currently, PenMount PCAP products support 3.5” – 31.5” PCAP touch panels and we are currently developing support for even larger panels.

3
Can PenMount PCAP touch products support PCAP touch panels not produced by AMT?

PenMount PCAP touch controllers can be paired with any PCAP touch panel that meet the PenMount controller design guide.

4
Do PenMount PCAP controllers support single, two, and ten point operation?

Yes. The standard firmware preset supports five-point operation.

5
Do PenMount PCAP touch products support two-point touch and gestures?

Yes, PenMount PCAP controllers can support two-point touch and gestures.

6
What PCAP touch panel structures does PenMount support?

Currently, PenMount has worked with PCAP products utilizing 2 or 3 layer ITO Film, Mesh, and additional top glass application we refer to as GFF or GFFF structure.

If you use other structures, we can discuss development with you.

7
What is the maximum glass surface thickness supported by PenMount PCAP controllers?

PenMount PCAP controllers support standard top glass thicknesses of 1.1/ 1.8 /2.8mm .  If you require top glass thicknesses greater than 2.8mm, please contact us.

8
Do PenMount PCAP touch panels offer a COF product?

Yes,  currently, we offer 3.5”~ 10.1” PCAP touch panels with a COF tail design.  If you have a need for other sizes, please contact us.

9
What are the advantages of PenMount PCAP COF touch panels?

By integrating the controller IC with the touch panel, space requirements in mechanism design are lowered.

The FPC can be designed as long, thin, and curved shapes to facilitate installation in small products.

No touch panel end or system end connector and cable required.

10
How long can a PCAP touch panel tail be?

PCAP touch panel tail design should be as short as possible to avoid interference from electronic components.

11
Why do large PCAP touch panels use more than one or two tails?

The larger the PCAP touch panel the more trace elements.  In order to increase quality, we use a Connector pin with a maximum 80 pins.

12
What does "number of channels" in a PCAP touch panel refer to?

Number of channels refers to the PCAP XY axes.

13
Can PenMount PCAP touch panels be used with Windows 7 / 8.1 /10?

PenMount PCAP controllers can support the Windows 7 / 8.1 / 10 inbox driver?

14
Can I use a PCAP touch panel if there is water on the touch surface?

When the PCAP touch panel surface is wet, sensing failure or false touch points may occur.  We suggest you dry a wet PCAP touch surface before use.

15
Can PenMount PCAP touch panel support gloves?

Standards support general cleaning gloves and surgical gloves, etc.
If you are not sensitive to the use of gloves, you can use the PCIMSet tool program to adjust the sensitivity to improve;
Because of the wide variety of commercially available gloves and thicknesses, special gloves require special toughness to support (ODM firmware).

Resistive Touch Controller

1
What are the types of PenMount resistive controllers?

PenMount 6000 series controllers: provides RS-232 or USB interface, supports 4, 5, 8 wire resistive touch panels.

PenMount 9000 series touch controllers: provides RS-232 interface,  supports 4, 5, 8 wire resistive touch panels.

PenMount M1 series touch controllers: provides RS-232 or USB interface, designed especially for AMT multi-touch  resistive touch panels, can simultaneously detect operational input in 12 zones.

2
How many touch points does the PenMount 6000 / 9000 series support?

PenMount 6000 / 9000 series resistive touch controllers only support single-point touch.

3
What is the difference between the PenMount 6000 and 9000 series controllers?

The PenMount 6000  is the newest resisitive controller with enhanced operational smoothness, supports USB and RS-232 interfaces, and possesses a sample rate of 160 bps.
The PenMount 9000 controller is a product PenMount developed initially, supports the RS-232 interface, and is used by many customers in the market.

4
What are the features of the PenMount M1 series resistive controllers?

The PenMount M1 series can support input operation in as many as 12 zones.  This design must be paired with an AMT (Multi-Finger, MF)  touch panel.  Each zone divided from the touch panel’s active area can be operated individually.  However, multi-finger operation is not possible within a particular zone.

5
How do I begin designing a PenMount 6000 series IC into my system?

Please contact your sales window.  We will provide you with a “Hardware Application Guide.”  This guide contains relevant specifications, reference circuits, and BOM table to facilitate your design.

6
How long is the PenMount control board warranty period?

2 years

7
Can PenMount resistive controllers be paired with different brands of resistive touch panels?

Yes

8
Has PenMount resistive controllers passed ESD testing?

PenMount  resistive control boards paired with suitable system design can conform to IEC61000-4-2 ESD testing specifications:Air Discharge 15KV,Contact Discharge 8KV.

9
Has PenMount resistive controllers passed RoHS testing standards?

PenMount controllers (including control boards and controller IC) conform to RoHS environmental directives.

10
Does PenMount resistive controllers provide matching cables and touch panel stylus?

Yes, but cables, stylus, and CD driver are optional products.

11
If I would like to extend the length of the RS-232 or USB cable, how far away from the computer can a PenMount resistive controller be placed?

RS-232 cable: approximately 12 meters

USB cable: approximately 5 meters

12
The PenMount control board supports the USB and RS-232 interfaces. Can I connect both interfaced on the same control board to a computer to use simultaneously?

The interfaces cannot be used simultaneously because when both interfaces are connected to a computer, the control board firmware will setup the USB interface.

13
After installing firmware, why is cursor direction error or inaccuracy occurring?

After completing firmware installation for the first time, you must first calibrate the touch panel.  Calibration solves cursor direction error and inaccuracy issues.

14
In the Windows OS, if there are 2 or more displays, can multiple corresponding touch devices be used?

Yes, please contact us to obtain a touch controller for multiple monitors setup manual.

15
Can the WinCE system support 2 PenMount devices?

No, it cannot simultaneously support 2 or more devices.  If you need to setup 2 PenMount devices,  please contact your sales window.

16
Can the Linux system support 2 PenMount devices?

No, Linux can only support 1 PenMount device:  If you need to setup 2 PenMount devices,  please contact your sales window.

17
Can the PenMount Linux Driver support "virtual mouse" and "virtual key" functions?

Yes, driver versions after PenMount Linux Driver V2.0 can support these functions.

18
Can the PenMount Linux Driver support the "screen rotation" function?

Yes, please use Driver version V2.3.0.15 or later, PenMount Linux Driver supports xrandr V1.2.

19
When hardware platform architecture is ARM or MIPS series and is expected to use a Linux or Android system, does PenMount provide drivers?

ARM or MIPS architecture use reduced instruction set processors (RISC architecture).  Please contact your sales window. After filling out customer information and signing a NDA , we will provide you with our PenMount Linux kernel driver source code.  After compiling on your platform, you will be able to drive PenMount  devices.

20
If there are other technical issues, how do I contact PenMount?

Please select the link below.  After describing and submitting your requirements, we will offer you a solution as soon as possible.

Sitemap