FAQ’s

PenMount PCAP touch controllers employ mutual capacitive sensing, sensing touch location through the sensing and driving lines of the two conductive layers in a touch panel.

PenMount PCAP touch controllers can be paired with any PCAP touch panel conforming to PenMount controller design guidelines.

PenMount PCAP touch controllers use the PenMount P2 series controller IC.

Yes, if you have related requirements, please contact our service personnel.

Products conforming to IEC61000-4-3 Level 3 (RS 10V/m) and IEC61000-4-6 Level 3 (CS 10Vrms) standards are:

The PM1302、PM1401、PM1310、PM1410、PM1415、PM1710、PM1715 PCAP controllers.

The reason is differences in PenMount PCAP controller hardware architecture design and EMC standards.

COF (Chip on Flex)  refers to PCAP controller chips and related components directly surface mounted (SMT) on a Flexible Print Circuit Board (FPCB).

USB, UART, and I²C interfaces

Yes, PenMount provides customized COF designs.

You can chose a driver suitable for your operating system from the driver page of the PenMount website.  If the operating system you are using is not on the list, please fill-out the service form on the front page of the site and a service representative will assist you.

Yes, regarding ARM based Linux or Android operating systems, PenMount provides code to allow customers to self-develop drivers. Please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

Please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

Use PenMount provided driver source code to drive your PenMount hardware device on an Android operating system and pair with an Android multi-touch application to engage in multi-touch operation.

In terms of Linux, Linux Kernel 3.0.0 or later version has built-in support for the PenMount USB interface driver.  For the PenMount RS232 interface, Linux Kernel 3.2.0 or later has built-in driver support.  If the Linux operating system you are using is not one of the aforementioned core versions, you can use PenMount provided driver source code to drive your PenMount hardware device and pair with Linux provided multi-touch applications to engage in multi-touch operation.

PenMount provides the PCIMSet utility update firmware to allow customers to update firmware onsite. If you require related software, please contact our sales personnel or local distributor.

During the flash process, if power is suddenly interrupted, the IC may be damaged.  Otherwise, under normal operating conditions, the IC can be flashed approximately 1000~3000 times.

PenMount can provide the PCIMset utility to allow customers to adjust relevant parameters.  For detailed settings, please reference the PCIMset utility manual.

Yes, PenMount provides the PCIMset utility to allow adjusted parameters to be quickly copies to other PCAP control boards and reduce adjustment time during production or shipping.  For detailed settings, please reference the PCIMset utility manual.

PenMount PCAP controllers do not require calibration.  Only a rotation direction alignment according to screen rotation angle is required in any operating system.

Yes,  please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

Yes,  please fill-out the service form on the front page of PenMount’s website and PenMount service personnel will assist you.

Please reference PenMount controller mechanism assembly guide.

Please be sure to execute the PCIMset tool program when there is an abnormality, please follow the steps in the PenMount Projected Capacitive Product Abnormality Confirmation Procedure (link) instruction file, and the Log file (.csv) file will be automatically generated. Please go to the homepage of the PenMount website service from to fill in the relevant data, and attach the (.csv) file to PenMount, and the service staff will provide necessary assistance.

PenMount controller chips are self-developed and include built-in PenMount firmware.   If you need to purchase product, please contact a PenMount distributor.

Yes, a back-lit LED screen is recommended.
However, if noise from the light source is too great and special assistance is required, please contact PenMount.

We recommend using the PCIMset utility to conduct function tests to determine whether PCAP controller and touch panel functions are normal.

Please reference PCIMset utility instruction documents.

Yes. Please contact your sales window. After filling out customer information and signing a NDA , we will provide you with our PenMount Linux kernel driver source code.  After compiling on your platform, you will be able to drive PenMount devices.

Yes.

Yes. Please contact your sales window. After filling out customer information and signing a NDA , we will provide you with our PenMount Linux kernel driver source code.  After compiling on your platform, you will be able to drive PenMount devices.

Yes. Linux kernel 2.6.28 began after the touch device applications support multi-point, multi-point operation and the application device and application needs are met, in order to achieve multi-use way.

100 Hz @ 5 points

Install the PenMount driver.

Standard firmware does not support connecting two or more interfaces simultaneously.  If you need to do this, contact AMT sales personnel and we will create a customer firmware version to support this request.

Yes, if the firmware update process is interrupted, the device will enter Boot Loader mode when power on, and you may update the firmware again.

Yes, the standard version of the firmware and the PCIMset tool can set the controller as a mouse device, but please note that if there is a need for system rotation, the operation cursor will not be able to correspond correctly without the assistance of the driver.

PenMount products mainly cater to the industrial, medical, or commercial fields where high durability and total solution products are required.

Currently, PenMount PCAP products support 3.5” – 31.5” PCAP touch panels and we are currently developing support for even larger panels.

PenMount PCAP touch controllers can be paired with any PCAP touch panel that meet the PenMount controller design guide.

Yes. The standard firmware preset supports five-point operation.

Yes, PenMount PCAP controllers can support two-point touch and gestures.

Currently, PenMount has worked with PCAP products utilizing 2 or 3 layer ITO Film, Mesh, and additional top glass application we refer to as GFF or GFFF structure.

If you use other structures, we can discuss development with you.

PenMount projected capacitive touch panel basically supports 1.1, 1.8, 2.8 and 4mm standard thickness of upper glass. If you need to use the upper glass with a thickness of more than 2.8mm, please contact us. As the enhanced sensing capability is more susceptible to noise interference, you will need to activate the anti-noise parameters with full functions. The best operating effect is within 2 fingers.

Yes,  currently, we offer 3.5”~ 10.1” PCAP touch panels with a COF tail design.  If you have a need for other sizes, please contact us.

By integrating the controller IC with the touch panel, space requirements in mechanism design are lowered.

The FPC can be designed as long, thin, and curved shapes to facilitate installation in small products.

No touch panel end or system end connector and cable required.

PCAP touch panel tail design should be as short as possible to avoid interference from electronic components.

The larger the PCAP touch panel the more trace elements.  In order to increase quality, we use a Connector pin with a maximum 80 pins.

Number of channels refers to the PCAP XY axes.

PenMount PCAP controllers can support the Windows 7 / 8.1 / 10 inbox driver?

When the PCAP touch panel surface is wet, sensing failure or false touch points may occur.  We suggest you dry a wet PCAP touch surface before use.

Standards support general cleaning gloves and surgical gloves, etc.
If you are not sensitive to the use of gloves, you can use the PCIMSet tool program to adjust the sensitivity to improve;
Because of the wide variety of commercially available gloves and thicknesses, special gloves require special toughness to support (ODM firmware).

AMT’s UV resistant PCAP touch panels are suitable for outdoor kiosks, interactive billboards, port facilities, automobiles, maritime systems, and other equipment subject to long term sunlight exposure.

AMT’s UV resistant PCAP touch panels meet ASTM G154 Cycle 1 standards for 1000 hours and possess a transmittance of 89 ± 3% and haze of < 3%.

AMT’s UV resistant PCAP touch panels possess basic functions such as water handling, gloved operation, and noise immunity.

The minimum distance between 2 fingers is related to the Sensor Pattern. In standard AMT product design, the minimum distance between 2 fingers is 15mm (center to center).

Standard AMT products have a response time of 25ms. This can be adjusted in firmware according to customer requirements.

The accuracy of AMT PCAP products is 2% and related directly to sensor design. The accuracy of standard sensor design can achieve a specification of less than 4mm.

AMT’s standard sensor design can achieve a minimum touch area of R8. When a smaller touch area is required, please contact our sales representatives.

The ESD testing standard of AMT PCAP products is 8k contact / 15KV air, criteria B. If higher ESD standards are required, please contact our sales representatives.

AMT products can pass IEC 61000-4-4 : Electrical Fast Transient, Level III 10Vpp ± 2 KV, criteria B testing standards. If higher EFT standards are required, please contact our sales representatives.

Calibration can be divided into accuracy calibration and System Reference calibration. AMT PCAP products do not require accuracy calibration. However, System Reference (SR) Calibration is recommended after installation to enhance product reliability.

In general, AMT PCAP products do not require self-calibration in most situations. Onboard frequency hopping can automatically adapt to the customer’s environment. If the customer’s is especially noisy, System Reference and Enhanced Driving can be activated to reduce the effect of noise. When apply a non-standard AA, AMT PCAP products include a Coordinate Calibration utility to adjust the AA to dimensions suitable for customer requirements.

AMT PCAP products can be paired with a PenMount Diagnostic Tool (Open Short Test > Noise Level) to perform product function testing and verification after assembly.

When user tries to touch the screen edge, the higher front bezel will block its way. When the finger center cannot physically cover the edge, the cursor will not move to the edge of screen.

(1) please use the pcimset utility and adjust the screen compensation parameters.

(2) Install and use the PenMount device driver with more enhanced edge compensation features.

Yes, please use a passive stylus. It is recommended that the contact area with the touch panel be up to 8 mm during operation, and the pen body needs to be a conductor.

Resistive touch screens have touch specifications. This is because the operating principle is a mechanical structure, so there are touch specifications, while projected capacitive touch panels operate on a sensing structure and there is no loss of mechanical structure, so AMT projection touch panels do not provide touch number specifications.